What is a toll free number and how does it work?

Every business aspires to enlarge its client base and increase sales. A small business doesn’t need much in terms of costumer services or product support – a phone line...

Every business aspires to enlarge its client base and increase sales. A small business doesn’t need much in terms of costumer services or product support – a phone line and a front desk will do the job. But when the demand for your products or services grows, a simple phone line is not enough. The costumers should be able to reach you effortlessly from any location. For this reason exactly toll free numbers gained huge popularity around the world. Many costumers will dial a number only if it’s toll free to avoid paying long distance charges. To gain a better connection and communication with your clients, it’s important to make your communication platform more accessible to larger audiences. The following article was written in order to help you understand what is a toll free number and how does it work.

What is a Toll Free Number?

A toll free number is also known as Freephone or Freecall, and it has a distinctive structure which includes a three digit code at the beginning of the number. The codes may vary in different countries according to local communication regulations. In USA the 3 digit numbers are: 800, 888, 877, 866, 855, 844. The phone number is billed for all arriving calls. The costumers can make the call free of charge from any landline. Sometimes costumers can even send text messages to those numbers, so long as they are text enabled.

Vanity Numbers

Vanity numbers are costum toll free phone numbers that has some meaning, such as company’s name, catchy words, acronyms and other words that describe your business. Good vanity numbers are not easy to find, but they worth the trouble, because they make it easier for costumers to remember your business. Often the numbers are used for promotional purposes or branding, such as: 1-800-FLOWERS, 1-800-LAWYERS.

International Toll Free Numbers

Reaching an overseas costumers can be a great way to expand a business. But it’s important to keep in mind that many people will avoid dialing long distance numbers. International toll free numbers allow clients to contact businesses without paying for the call. It is possible to route the call to an existing phone number or change a local toll free number into a global version by adding extra digits.

What is “Hoarding”?

Hoarding is an illegal activity prohibited by FCC rules and regulations. Hoarding is basically buying toll free numbers without an intent to use them. The buyer usually hopes to sell the numbers to other companies later on for higher prices. According to FCC rules a company is only allowed to buy numbers they intend to use.

In order to provide a better costumer service or support, many companies choose to buy toll free numbers. This solution allows them to reach more potential clients – localy and around the globe. Toll free numbers became more accessible as cloud based phone system gained popularity and created more opportunities for free numbers to be routed via the Internet. Regardless of the phone system of your choice, toll free numbers allow for fast and extansive communication.

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Communications
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