Although personality clashes are frequent in workplaces, it does not stop surprising how they affect the productivity of individuals and the organization in general. Follow these 7 tips to resolve conflicts at work.
Generating a good work environment is essential both for the realization of goals within the organization and for the professional growth of its members. However, there are frequent conflicts of various kinds between colleagues. To know how to solve them, follow this series of tips:
- Will you confront?
Decide as soon as possible if you are going to confront the person with whom you have the problem. Consider that it is always better to resolve conflicts before they get worse over time or lack of communication between colleagues.
Talk to the person in a calm, educated and rational way. Focus on the situation and the facts avoiding gossip and personal attacks. Try to find a place where others cannot hear the conversation and do not raise your voice.
- Pay attention to your expressions
Be careful not to express hostility in your face, posture or tone of voice. Try to approach the situation in the coldest way possible. Do not let the conflict take over you by generating aggressive attitudes that will not help resolve the situation.
- Listen carefully
Pay special attention to what the other person is trying to tell you. Make sure you do everything possible to understand your position. Remember that every story has two faces.
- Express interest in what is being pointed out to you
Do not close yourself to listen to arguments that contradict yours. Try to make the other person feel that you want to negotiate an end to the conflict.
- Communicate clearly what you want
State your goals clearly. Show your interest in resolving the situation by making suggestions and recommendations. Be available to be flexible.
- Talk to your supervisor
If you see that the problem escapes your hands, ask for a meeting with your boss to help you end the problem. Appeal to your superior only as a last resort and try not to sound excessively complaining.