One of the most important decisions an organization needs to make when setting up its operations is finding a telecommunications contractor. For District of Columbia businesses, this means screening a multitude, for that one vendor that offers the best in terms of telecom product and service quality, customer support, and costs.
Here are the steps to take, when finding a telecom partner in DC:
Establish the tasks and the selection committee. First, the company needs to form a team that will be tasked to oversee the telecom vendor selection process. The team needs to be composed of decision-makers who understand the needs of different departments, who are at the same time privy to such details as the company’s budget for telecom services, and what it can or cannot spend for. They will be in charge of developing the selection criteria, releasing the call for proposals, getting in touch with the interested vendors, and leading the contract negotiation.
Know your business requirements. The team should know what the company seeks to achieve in tapping a telecom partner. The final choice, after all, should be the organization’s true partner for business growth. Moreover, the team needs to conduct an audit of the current state of the company’s telecommunications infrastructure, to understand where the gaps are, what its strengths are, and which departments need what kinds of telecom technology. Only then will it be clear how a prospective vendor can help.
Send out the call for proposals. Based on the audit, the team can send out requests for proposals, where prospective vendors can see the telecom product and service features needed, the available budget, the telecom needs that must be met, and the timetable for the process of infrastructure installation and employee training. The criteria established earlier can be operationalized in terms of a points system, where more weight will be assigned to factors that matter more for the businesses – for instance, the costs or the compatibility with the current system. The prospects that earn more points will be shortlisted.
Contract negotiation. Once proposals from the shortlisted vendors are in, the team can start selecting provisions that can be improved through a negotiation. The point of negotiating contracts is for the client to assert its needs, and for the service provider to determine how a compromise can be achieved, especially through the deliberation of other options that were previously not considered. Key to successful telecom contract negotiation is an awareness of what the company’s priorities are, as well as those that it can do without. This way, costs can be reduced or features excluded, to make way for the non-negotiables.
For professional advice in finding a telecommunications contractor in District of Columbia, contact the business communication solutions experts at Noble Eightfold today. Noble Eightfold takes a long, hard look at their every client’s business operations, to fully understand their telecommunication service requirements, and lead them to the best telecom partner in the industry for their needs.