An overview of Salesforce Service Cloud Training along with its learning outcomes

Salesforce Service Cloud Training,Salesforce Service Cloud Training in Noida

Salesforce Service Cloud is a CRM platform for customer service and support, based on the company’s CRM software for sales professionals. It enables users to automate service processes, streamline workflows and find key articles, topics and experts to support the agent. Salesforce Service Cloud Training program is outstandingly designed to ensure that you learn the concepts of Salesforce Administrator & App Builder and clear the certification exams on your first attempt. The training program help you learn how to manage and configure Salesforce and learn Salesforce application development using Force.com basics. The practical hands-on learning method followed in the training will ensure you get job ready by the end of it. During the training program, you will:

  • Learn the terminology associated to Service cloud
  • Determine the factors influencing the contact center and the considerations for business continuity
  • Understand designing and disposition strategies suitable for a contact center
  • Design a case management solution from case creation to closure
  • Determine the functionality over various interaction channels including web, chat, email, social media and mobile phone
  • Configure the user interface
  • Configure and manage Sales and Service Cloud
  • Handle knowledge management starting from creation to feedback including the data migration strategy
  • Gain insight into each of the functional user groups (Inside Sales, Outside Sales, Marketing, Customer Support and Management)
  • Deploy applications and manage changes on the Force.com platform
  • Implement automation, debugging, security, data validation and customize apps
  • Handle large data and transaction volume issues in analyzing and coming up with the design considerations

Key Benefits of Service Cloud to organizations:

Service Cloud helps professionals to collaborate, select as well as resolve internal and external inquiries in an appropriate manner, all the while offering robust metrics for smoother and improved management of customer service. Some key benefits of this tool have been discussed below:

  • It has an integrated knowledgebase which permits professionals to easily share information
  • It is scalable. Additional costs need not be incurred for hardware requirements to support a growing business
  • It can be integrated with VOIP systems and phones which help to locate and access details of a customer like contact, account, etc. The integration also ensures that every call gets documented and wrong number cases are reduced
  • It is integrated with several social media platforms like Facebook, Twitter, Live Chat and more. This helps to reply to customer queries in a customer favorable and efficient manner
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