customer service

  • Passionate Customer Service The Game Changer

    From an exhaustive list of words, ‘passionate’ is the most common term attached to customer service. Delivering passionate customer experience is all about how enthusiastic and committed the customer service agent is, immaterial of whether he/she reaches the set goals. The courteousness that comes with customer service can be...
  • WhatsApp Is Becoming the Preferred Platform for Businesses

    There was a snappy joke prevalent: ‘WhatsApp has the world’s third largest population after China and India.’ Going by Facebook CEO Mark Zuckerberg’s recent estimate and announcement, WhatsApp now has 1.5 billion users and sees 60 billion messages sent per day. That’s compared to 1.3 billion monthly users and 1 billion daily...
  • To Enter in the Customer Service Job, one must consider these Five Points

    Making your client valuable is the key to success of any business and very important for organizations these days. Building credibility is very tough in today’s era of competition. Business means not only acquiring new clients but also retaining your existing clients. Your existing clients are your ambassadors, who...
  • SMS Messaging for Business

    SMS messaging services can be crucial to market a business. Dan Hinckley, an experienced digital marketing expert, recently wrote an article for Forbes highlighting five important marketing tips for small businesses in 2017. According to him, number two on the list is “Mobile Takeover.” He says that since 95...
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